Alarm Services Disclosure & Customer Acknowledgment

AV Upgrades, LLC ("AV Upgrades") is committed to providing professionally designed technology solutions for residential and commercial projects. As part of those services, AV Upgrades may recommend or coordinate with Davie Alarm Company for monitored security alarm systems.

By requesting or accepting alarm-related services through AV Upgrades, you acknowledge and agree to the following Alarm Services Disclosure & Customer Acknowledgment.

AV Upgrades and Davie Alarm Company are separate and independent businesses.

Nothing contained in this Disclosure shall be interpreted as creating a partnership, joint venture, agency relationship, or shared liability between the companies.

AV Upgrades' responsibilities are limited to:

• Alarm system design consultation (when requested)
• Low-voltage rough-in wiring during construction
• Coordination with Davie Alarm Company during the construction process

AV Upgrades does not provide:

• Alarm system installation
• Alarm equipment
• Alarm permitting
• Alarm programming
• Alarm inspections
• Alarm monitoring
• Alarm service or repairs
• Alarm warranties
• Alarm monitoring agreements

Davie Alarm Company is solely responsible for:

• Alarm permitting
• Equipment sales and procurement
• Alarm installation
• Programming and commissioning
• System testing
• Monitoring agreements
• Monitoring activation
• Service and maintenance
• Repairs
• Warranty administration
• Regulatory compliance
• Alarm-related customer billing

Alarm services provided by Davie Alarm Company are governed by separate agreements between you and Davie Alarm Company.

Your agreement with AV Upgrades does not include alarm monitoring services unless specifically stated in writing.

Davie Alarm Company bills customers directly for:

• Alarm equipment
• Alarm installation
• Monitoring services
• Service calls
• Permits
• Monitoring fees
• Warranty-related services

AV Upgrades bills only for services it directly provides.

You acknowledge and agree that all past, present, and future monitored alarm systems installed, serviced, monitored, or assumed by Davie Alarm Company pursuant to its business relationship with AV Upgrades are the sole responsibility of Davie Alarm Company.

Davie Alarm Company assumes exclusive responsibility for:

• Alarm system performance
• Equipment
• Programming
• Monitoring
• Inspections
• Service
• Maintenance
• Repairs
• Warranty obligations
• Permitting
• Regulatory compliance
• Alarm-related customer support

To the fullest extent permitted by applicable law, AV Upgrades shall not be responsible or liable for:

• Alarm monitoring failures
• False alarms
• Alarm equipment failures
• Programming errors
• Monitoring interruptions
• Permit issues
• Inspection failures
• Delayed emergency response
• Product defects supplied by Davie Alarm Company
• Service delays
• Warranty claims
• Property damage
• Personal injury
• Financial loss
• Any act or omission of Davie Alarm Company

AV Upgrades' responsibility is limited exclusively to the services it directly performs.

By proceeding with alarm-related services, you acknowledge that:

• You understand AV Upgrades and Davie Alarm Company are separate companies.
• You understand Davie Alarm Company is solely responsible for monitored alarm systems within its scope of work.
• You understand alarm monitoring services are provided under a separate agreement with Davie Alarm Company.
• You understand Davie Alarm Company bills separately for all alarm-related products and services.
• You understand AV Upgrades is not responsible for alarm monitoring, alarm equipment, permitting, inspections, maintenance, repairs, warranty obligations, or emergency response.
• You agree that any questions, warranty requests, monitoring concerns, service requests, or claims relating to alarm systems shall be directed to Davie Alarm Company.

For questions regarding alarm equipment, monitoring, service, permits, inspections, warranties, or billing, please contact:

Davie Alarm Company
Phone: (336) 998-2059

By requesting alarm-related services through AV Upgrades, signing a proposal, executing a contract, or proceeding with a project that includes alarm system coordination, you acknowledge that you have read, understand, and agree to this Alarm Services Disclosure & Customer Acknowledgment.