For purposes of this Agreement:
Company means AV Upgrades, its owners, employees, subcontractors, representatives, successors, and assigns.
Customer means the purchaser of goods or services.
Project means the equipment, labor, programming, installation, design, service, or consultation described in the proposal.
Equipment includes all electronics, wiring, software, hardware, accessories, and related materials.
These Terms and Conditions are incorporated into every proposal, quotation, estimate, invoice, work order, service ticket, maintenance agreement, and contract issued by AV Upgrades.
Acceptance of any proposal, payment of a deposit, electronic approval, signature, or authorization to begin work constitutes acceptance of these Terms.
The Company shall provide only the work specifically described in the approved proposal.
The following are not included unless specifically stated:
Additional work requested by the Customer constitutes a Change Order.
Any modification requested after approval of the proposal may require:
No additional work shall begin until approved by the Customer.
The Customer represents that the work area is safe and suitable.
The Company shall not be responsible for concealed conditions including:
Discovery of concealed conditions may require additional charges.
Equipment supplied by the Customer is installed without warranty.
The Company makes no guarantee regarding:
Troubleshooting customer-supplied equipment is billable.
The Company reserves the right to substitute equivalent or superior products when necessary due to manufacturer shortages, discontinued products, or supply chain issues.
The Company shall not be responsible for delays caused by:
The Customer shall provide:
Repeated inability to access the project may result in remobilization charges.
Payment is due as specified in the proposal.
Late payments may accrue interest at the maximum rate permitted by North Carolina law.
The Customer shall be responsible for reasonable collection costs, attorney fees where recoverable by law, and court costs incurred in collecting unpaid balances.
The Company reserves the right to suspend work for non-payment.
The Company warrants its workmanship for one (1) year from the date of substantial completion.
This warranty applies only to the original purchaser and original installation location.
The warranty becomes void if:
Equipment warranties are provided solely by the equipment manufacturer.
AV Upgrades will assist in warranty coordination when practical but makes no independent warranty beyond installation workmanship.
The Customer acknowledges that electronic systems require ongoing inspection and maintenance.
The Customer agrees to:
Failure to perform these responsibilities may result in equipment failure.
The Company shall not be responsible for failures caused by lack of maintenance.
Smoke detectors, carbon monoxide detectors, security systems, surveillance cameras, panic devices, leak detectors, and monitoring equipment reduce risk but cannot eliminate the possibility of injury, death, fire, burglary, flooding, or property loss.
No electronic system is guaranteed to detect or prevent every emergency.
The Customer accepts responsibility for regularly testing all life-safety equipment in accordance with manufacturer recommendations and applicable fire codes.
The Company is not responsible for:
The Customer is responsible for maintaining secure passwords and network security.
Many installed systems require internet connectivity.
The Company is not responsible for service interruptions resulting from:
Electronic equipment requires stable electrical power.
The Company shall not be responsible for failures caused by:
Surge protection is strongly recommended.
Manufacturers routinely release software updates.
Future updates may affect:
The Company is not responsible for changes introduced by manufacturers after project completion.
The Company makes no guarantee regarding future compatibility between third-party devices or cloud services.
Manufacturers may discontinue products or modify APIs without notice.
Warranty service is performed during normal business hours.
Service calls resulting from:
are billable.
To the fullest extent permitted by law, the Company's total liability for any claim arising out of the Project shall not exceed the amount paid by the Customer for the specific portion of work giving rise to the claim.
Under no circumstances shall the Company be liable for:
Nothing in this Agreement limits liability where such limitation is prohibited by applicable law.
The Customer agrees to defend, indemnify, and hold harmless AV Upgrades, its owners, employees, agents, and subcontractors from claims arising out of:
except to the extent caused by the Company's own negligence or where prohibited by law.
The Company may photograph installed work for documentation, warranty, training, and marketing purposes.
No personal photographs or identifying information will be published without Customer consent.
Projects delayed by the Customer for more than ninety (90) consecutive days may be considered suspended. Pricing, product availability, labor scheduling, and completion dates may be adjusted accordingly.
The parties agree to first attempt to resolve any dispute through good-faith negotiation. If a dispute cannot be resolved informally, the parties agree to participate in mediation before filing litigation, except where immediate court action is necessary to preserve legal rights.
This Agreement shall be governed by the laws of the State of North Carolina.
Venue for any legal proceeding shall lie in the appropriate state or federal court located in North Carolina, unless otherwise required by law.
The Company shall not be liable for delays or failures caused by events beyond its reasonable control, including natural disasters, severe weather, pandemics, labor shortages, supply chain disruptions, utility failures, governmental actions, or manufacturer delays.
If any provision of this Agreement is determined to be unenforceable, the remaining provisions shall remain in full force and effect.
By signing a proposal, approving work electronically, authorizing installation, or making payment, the Customer acknowledges that they have read, understood, and agree to these Master Terms and Conditions.
To maximize reliability and safety, AV Upgrades recommends that all installed systems be professionally inspected and serviced at least annually. Regular maintenance may include software updates, battery replacement, network evaluation, equipment testing, cleaning, and verification of system operation. Declining recommended maintenance does not create liability on the part of the Company for failures that could have been identified or mitigated through routine service.
AV Upgrades
329 North Main Street, Kernersville, North Carolina 27284, United States
Copyright © 2026 AV Upgrades - All Rights Reserved.